Service Sector

The customer service sector is a very specialized field that requires a lot of expertise. When buying a product we always look at the service prospects before the final selection. Say when we are buying an apartment we always look at the services offered by the complex, if we get power backup and essential services on call 24 hours. Service should be easy to access as no one wants to wait in queue just to register a complaint. The complaints should be addressed and fixed in a short time. Hence it is essential to first organize the service end of a product before actually launching it in the market.