Ensuring the customer who keeps you in business is satisfied is crutcial. Here are some simple tips on how to maximize your customer service:
1. Keep in mind the quality of customer service can never surpass the quality of the people who provide it. Keeping those who work for you happy will improve the quality of service your customers experience.
2. Do for your customer as you would want to have done to you. It's an easy principle really, knowing that your Employees take their cue from management. If you the employer don't set the services expected by example, you are nto going to find your employees doing as you would like. Don't just tell them how, show them. Customers will notice it too.
3. Remember you regulars. Remember to acknowledge those who make regular visits. They appreciate it when you have an understanding of who they are. Their regular attendance pays your wages. Treat them with the respect they deserve, you will keep them happy and returning again..
4. Make a good impression. When your regulars come in, they will seek you out again and again. Your good service makes them want to return for your service. There's a sense of trust and contentment knowing you've been a good representative of the company to them. Your smile and kind words will leave a lasting impression, and impression that will ensure they return..
5. Go the extra mile. Customers appreciate feeling like VIP's when they are being served. Giving then you attention and any 'special" treatment will go a long way on how they view the service they received. Ensure you always thank the customer for their business and a smile can go a long way.
6. Are your customers greeted when they walk in the door or at least within 30-40 seconds upon entering? Acknowledging your customer with a welcome and a hello, accompanied by a smile will have a huge impact on the rest of your service. If a customer feels ignored they will leave and give their business to another company.
7. Give customers the benefit of the doubt. The customer is always right attitude goes a long way. Even when you believe they are mistaken, give them the courteously of listening go their complaint. Then do what you can to resolve their concerns.
8. If a customer is looking for something specific, it goes a long way if you can go out of your way to ensure you can provide their request. For instance a customer really wants an outfit you have in the store, but their size is sold out. Making efforts to bring in that item will really impress your customer. This will in turn bring about repeat sales.
9. Training staff on the proper customer handling procedures so all are on the same page will add an overall good impression of the customer service you have in your store.
10. Talk to your customer, if you know a few things about them, you may be able to suggest items they could use in addition to the products they are considering. Don't be pushy, just suggestive. Keep in mind that the big money isn't as much in winning customers as it is in keeping your customers.
Monday, April 26, 2010
Customer Service Jobs
Jobs that cover customer service can be found in the following:
* Audio Equipment Salesperson
* Automobile Salesperson
* Car Rental Agent
* Clothing Salesperson
* Computer Salesperson
* Retail Counter Clerk
* Retail Department Store Clerk
* Furniture Salesperson
* Hardware Store Clerk
* Jewelry Salesperson
* Retail Sales Associate
* Retail Sales Clerk
* Retail Salesperson
* Restaurant Servers
* Restaurant Hostesses
* Hotel Clerks
* Housekeeping Hairdressers
Virtually any business that offers a service is subject to Customer Service standards.
Job descriptions may entail:
* Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
* Seating guests, taking orders, making suggestions on orders
* Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
* Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
* Prepare merchandise for purchase, rental or lease
* Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
* Assist in display of merchandise
* Maintain sales records for inventory control
* Maintaining a clean and healthy environment
* Operate computerized inventory record keeping and re-ordering systems
* May conduct sales transactions through Internet-based electronic commerce.
There are many things you can do in order to ensure the best customer service possible. Knowing some of the basics of customer service is a good place to start.
* Audio Equipment Salesperson
* Automobile Salesperson
* Car Rental Agent
* Clothing Salesperson
* Computer Salesperson
* Retail Counter Clerk
* Retail Department Store Clerk
* Furniture Salesperson
* Hardware Store Clerk
* Jewelry Salesperson
* Retail Sales Associate
* Retail Sales Clerk
* Retail Salesperson
* Restaurant Servers
* Restaurant Hostesses
* Hotel Clerks
* Housekeeping Hairdressers
Virtually any business that offers a service is subject to Customer Service standards.
Job descriptions may entail:
* Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
* Seating guests, taking orders, making suggestions on orders
* Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
* Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
* Prepare merchandise for purchase, rental or lease
* Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
* Assist in display of merchandise
* Maintain sales records for inventory control
* Maintaining a clean and healthy environment
* Operate computerized inventory record keeping and re-ordering systems
* May conduct sales transactions through Internet-based electronic commerce.
There are many things you can do in order to ensure the best customer service possible. Knowing some of the basics of customer service is a good place to start.
Tuesday, April 20, 2010
Strategies for Customer Service
As the boss, you have fewer chances coming face to face with your customers than the people you employ. As such, you"ll have to mostly rely on their performance when it comes to customer service. If you want them to treat your customers well, make sure you give them similar treatment at work. Like breeds like and if they don't get any motivation from you, they won't have any motivation to provide excellent customer service to your clients either.
Personalize your approach. One thing customers have in common is the pleasure they receive when firms or establishments they patronize make it clear to them that they know who they all are. You have to prove to your customers that you appreciate them. You can do this by addressing them by name in your calls and newsletters. Take note of their birthdays and send them personalized greetings from your company. Make them feel important and they"ll prove that you"re important to them, too.
Give it your best plus more. Train your employees to go the extra mile for the customers. Your competition may just as efficient as your team is in resolving customer support issues, but can they be as courteous or as cheerful as your team is? Being respectful and smiling at all times may seem little things to improve your company's customer service but it's often these little things that make a huge difference to your customers.
Be fair. No request should be too small to be considered, and no customer should be too insignificant to take care of. Sure, there are certain privileges that VIP clients are entitled to and other customers are quick to understand, but there are also certain privileges that everyone have the right to enjoy like common courtesy and dedication. Never let your customers think that you"re guilty of favoritism!
Listen. Train your employees to have the patience to listen. This may be hard when the caller is stubborn and unreasonable. Even if you end up unable to resolve the issue - which isn't surprising if there shouldn't be any issue at all in the first place - your customers would still put the phone down in a happy mood because they knew you cared enough to listen to them without complaint. Sometimes, people pretend to seek for solutions when all along, they simply desired to have someone listen to them.
Make good use of your FAQ section. If you don't have one, create one immediately. Having a FAQ page is an effective way of offering customer service. Common problems may be discussed here to negate the need for calls regarding the same issues. FAQ sections prevent your customers - and employees - from wasting their time.
Never left things unresolved. Every complaint must be successfully addressed. Train your employees to perform follow-up calls to ensure that all complaints had been resolved. For complicated issues, make sure that you give clients progress reports to let them know that you"re still working on their case. Do your best to give them a specific time period for which they can expect the issue to be fully resolved.
Personalize your approach. One thing customers have in common is the pleasure they receive when firms or establishments they patronize make it clear to them that they know who they all are. You have to prove to your customers that you appreciate them. You can do this by addressing them by name in your calls and newsletters. Take note of their birthdays and send them personalized greetings from your company. Make them feel important and they"ll prove that you"re important to them, too.
Give it your best plus more. Train your employees to go the extra mile for the customers. Your competition may just as efficient as your team is in resolving customer support issues, but can they be as courteous or as cheerful as your team is? Being respectful and smiling at all times may seem little things to improve your company's customer service but it's often these little things that make a huge difference to your customers.
Be fair. No request should be too small to be considered, and no customer should be too insignificant to take care of. Sure, there are certain privileges that VIP clients are entitled to and other customers are quick to understand, but there are also certain privileges that everyone have the right to enjoy like common courtesy and dedication. Never let your customers think that you"re guilty of favoritism!
Listen. Train your employees to have the patience to listen. This may be hard when the caller is stubborn and unreasonable. Even if you end up unable to resolve the issue - which isn't surprising if there shouldn't be any issue at all in the first place - your customers would still put the phone down in a happy mood because they knew you cared enough to listen to them without complaint. Sometimes, people pretend to seek for solutions when all along, they simply desired to have someone listen to them.
Make good use of your FAQ section. If you don't have one, create one immediately. Having a FAQ page is an effective way of offering customer service. Common problems may be discussed here to negate the need for calls regarding the same issues. FAQ sections prevent your customers - and employees - from wasting their time.
Never left things unresolved. Every complaint must be successfully addressed. Train your employees to perform follow-up calls to ensure that all complaints had been resolved. For complicated issues, make sure that you give clients progress reports to let them know that you"re still working on their case. Do your best to give them a specific time period for which they can expect the issue to be fully resolved.
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