Thursday, July 14, 2011

Customer Service Culture: 5 simple steps

Here are a few steps that help in establishing a good customer service culture in the office:
1. Customers , the reason for work, and not interruption of the work- Where the customer should be given utmost importance and their need are primary
2. Asking the customers of what they think – Where their feedback is very vital and gives more room for improvement
3. Recognizing the staff members- his contribution is equally important.
4. Service to be made personal- Where the more interested you are, the more attracted the customers will be.
5. Offer solution- Be a part of the solution and not the problem.

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