Most calls to a company are always greeted with the phrase “Hold, Please”. At times they don’t even bother finding out the details of the caller and what his grievances are. Finally, when the concerned official does get on the phone, all they say is that they would look into the matter.
Being frustrated with customer service is nothing new. Company employees just better themselves daily to shirk off their responsibilities to someone else. It’s high time to get down to the basics and make service a top priority. Raising standards of customer service requires more than a promise. Concrete goals need to be set and effective procedures need to be established to meet them. Customer service is important to any business and must not be a matter that is neglected.
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